This article sent by Nida Butt. She is a call center executive. She works as an executive in outsourced call center of a USA firm. Her call center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact center.
